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Welcome to CreditXpert!
Log in, create your profile, customize the platform
and invite your team in just a few steps.
30-60 Minute Task
On-Demand Webinar
View a pre-recorded webinar that guides you through the admin functions of the platform.
Live Webinar
Our onboarding team will walk you through the admin functions within the platform, along with a Q&A session. Reserve your spot.
Self-Guided Training
Our Training Library provides you with Quick Start Guides and videos that show you how to set up, customize and manage your platform.
5 Minute Task
Configure your Company Settings
Customize your platform by setting up your branches, uploading your logo, picking your plan settings and adding your legal disclaimers. Check out a quick tutorial.
5 Minute Task
Activation Confirmation
The CreditXpert team is working with your credit report provider to complete your activation and connect your data. Please note that this could take up to 5 business days. You will receive an email letting you know your activation has been completed.
Once your training and activation have been completed, you’re all set and ready to begin running credit optimization plans!
Frequently Asked Questions
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It will take 3-5 business days to activate your account and connect the data from your credit report provider. You will receive a confirmation email once your account has been connected.
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This will depend on who your credit report provider is. In most cases you will lose the ability to run new plans using your legacy tools at the time of platform activation.
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This will depend on who your credit report provider is. We recommend downloading all plans “in-flight” to ensure access to plans that were run using legacy tools. Plans in-flight with your credit report provider will not be transferred over into the upgraded platform.
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In most cases, you will not be able to run plans on credit pulls that happened prior to the activation of your CreditXpert platform.
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Users can log in to the platform directly at creditxpert.com. Users can also access the platform through a new link that appears in the Credit Assure section of the credit report.
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CreditXpert uses email matching to assign credit pulls to registered users within the platform. Please make sure users are registered to the platform and are pulling credit using the same email that is registered in CreditXpert. Please reach out to support@creditxpert.com for more assistance.
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All rescore and repulls will be completed through your credit report provider or in your lending operating system. Rescores and credit repulls cannot be requested in the CreditXpert platform. Users should refer to their company’s policies on how to complete these requests.