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Help Center & Support
Our CreditXpert Product Support Team is Here to Help!
Our standard business hours are Monday - Friday, 8am - 7pm Eastern Time.
We are happy to help with all questions and issues that you may run into while using the CreditXpert product.
CreditXpert Help Center
Find help articles, trouble shooting guides, and video tutorials in our Help Center!
Visit Our Help Center here
In-App Help
Click the “Help” button in the lower right in CreditXpert to search Help Center articles based on the page you’re on in the platform.
You can get in touch with the CreditXpert Support team directly there if you still need assistance.
Find Help Center articles here
CreditXpert Support Team Contacts
Open a ticket with us by emailing Support@CreditXpert.com, clicking Help in CreditXpert then “Get in touch”, or Submit a request in our Help Center!
Submit a ticket here
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"Excellent, quick service!"
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"The Support Team is always very quick to respond and provide help. I really appreciate them!"
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“Service was immediate and saved the day! Thank you!”
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“Great staff over at CreditXpert, always willing to help out quickly”
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“The Support Specialist was awesome! She helped me with a concern I had, helped me to understand what happened and she resolved it. My experience perfectly demonstrates excellent customer service. They are a true asset to your company.”
Permission Overview & FAQ
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Create, customize, and manage credit optimization plans for your applicants for soft and hard credit reports that were ordered in the last 30 days
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Use our new multi-bureau Automated Plans and Simulation Engine
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Order credit reports
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Rescores
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Credit repulls
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Update frozen bureaus or update client-specific information such as SSN, name or birthday
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- Unlock, Lock, Archive, and Unarchive user profiles. Assign and adjust user roles.
- Your admin will assist you in accessing credit pulls and plans across the organization.
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- Troubleshoot errors in CreditXpert
- Answer how-to questions about plans
- Assist with enrollment, subscription, and payments
- Much more!